Making a complaint
If you have any concerns or complaint, please first discuss these with your fee earner who has day-to-day control of your matter. Your fee earner’s name is stated in the Client Care Letter which is sent to you on the commencement of your instructions.
If your fee earner is unable to satisfactorily resolve your concerns and you still wish to pursue your complaint, please contact our Senior Solicitor/ Director, Mr Balwant Singh through one of the following:
- Email: firstname.lastname@example.org; or
- Contact number: 01753 47 5400; or
- Post: Hsbs Law Solicitors & Notary Public, 50 Farnham Road, Slough, SL1 3TA
If Mr Balwant Singh is unavailable for any reason, for example, if he is away from the office for a week or more on the date that the complaint is received, the complaint will be dealt with in his absence by Mr Harbans Singh, Director/ Senior Solicitor.